Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

AARRGH! Can you make it any harder?!! >:-(

I am rapidly losing any confidence in Atlassian quality.

First, SourceTree made it incredibly difficult to rename multiple repositories in a folder. After I have renamed the first item, I have to left-click-select the next item, pause for the double-click, then lift-click-select, then right-click to get the context menu, then click Rename, then actually rename.

Then, because items are selected or not selected based on I can't tell what kind of logic, when you accidentally drag repositories and it reorders them, good luck undoing that. Because you can't unselect items by simply clicking on something else, or pressing Esc, or clicking again on a selected item.

So it was while I was trying to undo an accidental reorder (why isn't there an option to sort alphabetically?), SourceTree crashed, and I got presented with the Crash Reporter dialog, asking me what I was doing.

I filled it out and pressed send.

Then IT crashed.



So now, I came to this site to share what happened. Wrote a couple of paragraphs, tried to inject a little humor, because who likes hearing that their product did bad things?

Only, I went to have lunch before I finished. An hour later, I looked it over and clicked Publish.

I got an error. My authentication credentials had apparently expired. Nothing was saved.

This is now my third and final attempt to communicate back to Atlassian that I having a really difficult time working with SourceTree. Yes, I appreciate that it's free. But I would really appreciate more a simple application than a clever application.

And Crash Reporters should never, ever crash. Failing to send is acceptable. Crashing during a send? No.

And why are you timing out an authentication credential for a feedback site in one hour? Makes me think you don't want too much feedback...

I liked Atlassian, but this is really souring me. If it keeps up, I will definitely avoid Atlassian products for a while, until they can really demonstrate that they've made the basics work reliably, before they show off how clever they can be.

Final note. Typing these last few paragraphs (under the picture) was tremendously irritating because as long as the picture above was partially visible, the input area kept scrolling so that it remained fully visible at the bottom of the input area. It would flash back and forth with every single keystroke.

Please, get the basics right, guys. I know Atlassian can do better than this.



Log in or Sign up to comment
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

78,658 views 134 29
Read article

Atlassian Community Events