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using JJUPIN sendHtmlEmail error "key should not be null!" occurs

eric anier2
eric anier
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August 27, 2014

Hi Kepler,

We need your help, we are encountering the error "key should not be null!" when using sendHtmlEmail routine.

This works fine on our develpoment instance but when we promote it in Prod error below occurs.

We even tried updating the template.tpl to contain only plain text but still error occurs.

normal email notification works, error only occurs when using the sendHtmlEmail routine.



2014-08-28 12:02:30,807 http-bio-8080-exec-11 ERROR ema5177 722x409x1 1h0bb49 10.131.129.2 /secure/CommentAssignIssue.jspa [commons.ivm.routines.SendEmailRoutine] Could not send mail [ex].
com.atlassian.jira.util.dbc.Assertions$NullArgumentException: key should not be null!
	at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:29)
	at com.atlassian.jira.user.DelegatingApplicationUser.<init>(DelegatingApplicationUser.java:20)
	at com.atlassian.jira.user.util.DefaultUserManager.getAllApplicationUsers(DefaultUserManager.java:99)
	at com.keplerrominfo.jira.commons.jira.user.UserHelper.getUserByEmail(UserHelper.java:487)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.getAdditionalVariables(SendEmailRoutine.java:655)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.getTemplateTextAndSendEmail(SendEmailRoutine.java:449)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.executeRoutineEx(SendEmailRoutine.java:302)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.executeRoutine(SendEmailRoutine.java:121)
	at com.keplerrominfo.jira.commons.sil.AbstractRoutine.execute(AbstractRoutine.java:55)
	at com.keplerrominfo.jira.commons.sil.ASTCallNode.interpret(ASTCallNode.java:68)
	at com.keplerrominfo.jira.commons.sil.SILNode.interpret(SILNode.java:133)
	at com.keplerrominfo.jira.commons.sil.ASTBlock.interpret(ASTBlock.java:27)
	at com.keplerrominfo.jira.commons.sil.ASTForExpression.interpret(ASTForExpression.java:103)
	at com.keplerrominfo.jira.commons.sil.SILNode.interpret(SILNode.java:133)
	at com.keplerrominfo.jira.commons.sil.ASTParseNode.interpret(ASTParseNode.java:37)
	at com.keplerrominfo.jira.commons.sil.executors.DirectInterpreterExecutor.interpret(DirectInterpreterExecutor.java:50)
	at com.keplerrominfo.jira.commons.sil.SILInterpreter.interpret(SILInterpreter.java:104)
	at com.keplerrominfo.jira.commons.ivm.IssueSILInterpreter.interpret(IssueSILInterpreter.java:166)
	at com.keplerrominfo.jira.commons.sil.routines.CallRoutine.executeRoutine(CallRoutine.java:62)
	at com.keplerrominfo.jira.commons.sil.AbstractRoutine.execute(AbstractRoutine.java:55)
	at com.keplerrominfo.jira.commons.sil.ASTCallNode.interpret(ASTCallNode.java:68)
	at com.keplerrominfo.jira.commons.sil.SILNode.interpret(SILNode.java:133)
	at com.keplerrominfo.jira.commons.sil.ASTParseNode.interpret(ASTParseNode.java:37)
	at com.keplerrominfo.jira.commons.sil.executors.DirectInterpreterExecutor.interpret(DirectInterpreterExecutor.java:50)
	at com.keplerrominfo.jira.commons.sil.SILInterpreter.interpret(SILInterpreter.java:104)
	at com.keplerrominfo.jira.commons.ivm.IssueSILInterpreter.interpret(IssueSILInterpreter.java:166)
	at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:130)
	at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:90)
	at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:64)
	at com.keplerrominfo.jira.plugins.jjupin.sil.SilPostFunction.execute(SilPostFunction.java:43)
	at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)
	at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)
	at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:564)
	at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:957)
	at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:912)
	at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:450)
	at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:192)  <+1> (ActionSupport.java:165)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:87)  <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:225) (GenericDispatcher.java:154) (JiraWebworkActionDispatcher.java:152)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)  <+2> (ApplicationFilterChain.java:305) (ApplicationFilterChain.java:210)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)  <+14> (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38)  <+8> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+23> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SiteMeshFilter.java:181) (SiteMeshFilter.java:85) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:61) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+13> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)  <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:74) (GzipFilter.java:51) (JiraGzipFilter.java:55) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+40> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (MultipartBoundaryCheckFilter.java:41) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:222) (StandardContextValve.java:123) (AuthenticatorBase.java:502) (StandardHostValve.java:171) (ErrorReportValve.java:100) (StandardEngineValve.java:118) (AccessLogValve.java:953) (CoyoteAdapter.java:408) (AbstractHttp11Processor.java:1041) (AbstractProtocol.java:603) (JIoEndpoint.java:312)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)




 Regards,


eric


 

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
		

	
	

	
		

			
		
			
					
		
	
				
		
			
					
		
	
				
		
	
		

	
	


		

	

		

			

	
		

			
		
			
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 BejoyA  
 
 BejoyA  August 30, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Hi Eric,


I came across this thread while doing some updates to the knowledge base article - https://confluence.atlassian.com/display/JIRAKB/JIRA+Login+Fails+With+the+Message+-+User+exists+but+has+no+unique+key+mappingbased on the Exception.


I'm not sure if these are related, but if the problem is not yet fixed, could you please execute the diagnostic SQLs and confirm if the root issue is the same?


regards,


Bejoy

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



        



    

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 eric anier2  
 
 eric anier 
 Rising Star 
 
 
  
 Rising Star 
 
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   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Hi Radu,


We dont use LDAP this time, we use the built in Jira authentication. Also all our users where encoded thru Jira UI.


I manually check for emply email and full name in user management and i also run the query below and did not find any empty fullname/email.


SELECT *
  FROM cwd_user
 WHERE display_name IS NULL
    OR email_address IS NULL


 


Regards,


eric 


 


 

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



        



    

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 Radu Dumitriu  
 
 Radu Dumitriu 
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   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Most probably users imported from LDAP have empty email adresses or full name attributes. As you can see, the exception occurs in com.atlassian.jira.user.DelegatingApplicationUser.


While these attributes are mandatory from JIRA UI, when importing the users from other (external) directories they are not. You need to correct those entries in your LDAP.

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	
		

			

	
		

			

			
	

	

		


	

	
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 Radu Dumitriu  
 
 Radu Dumitriu 
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   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
I never tried it, but you can filter such users by adding more filters on your LDAP config: 


e.g. add one more and condition to the filter and state that: (mail=*)

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



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 eric anier2  
 
 eric anier 
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 Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders. 
 
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   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Hi Radu,


We dont use LDAP this time, we use the built in Jira authentication. Also all our users where encoded thru Jira UI.


I manually check for emply email and full name in user management and i also run the query below and did not find any empty fullname/email.


SELECT *
  FROM cwd_user
 WHERE display_name IS NULL
    OR email_address IS NULL


 


Regards,


eric 

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



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