user's directory is read only

[Nelson Faustino]

Not sure why this is happening but already added 5 users in previous months but now trying to add one more user from AD to the Jira-users group and get the message You cannot add user XXXX the user's directory is read only. AD is setup correctly in User's directories and test's out ok?

[Nelson Faustino]

Im not sure i understand the first option?

[darylchuah]

Hi Nelson

Referring to the stack traces that you are facing, the following knowledge base article might give you an idea on how to resolve it:

• https://confluence.atlassian.com/pages/viewpage.action?pageId=264044699