user count exceeded but users disabled and removed from global can use flag

My confluence systems states I have 101 liscensed users. I only have 86 users who are actually active and 73 users with the can use global permission set. I do have 18 disabled users, but they are not in groups. What is wrong? This is very very very confusing and impacting my community

1 answer

Hi Paul,

Confluence calculates the license by counting active users that have CAN USE permission, bellow you have some queries that may help you to understand which user is counting towards the license:

  • Show active users with CAN USEpermission:
    select distinct u.user_name, count(*) as "Number of groups with can-use that this user is member" from cwd_user u
    join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
    where g.group_name in (SELECT PERMGROUPNAME FROM SPACEPERMISSIONS WHERE PERMTYPE = 'USECONFLUENCE') AND u.active = 'T' group by u.user_name;

  • Show the list of group for active users with CAN USEpermission:
    select u.id, u.user_name, g.group_name, d.directory_name from cwd_user u
    join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
    where g.group_name in (SELECT PERMGROUPNAME FROM SPACEPERMISSIONS WHERE PERMTYPE = 'USECONFLUENCE') AND u.active = 'T';

  • Show active users with ADMINISTRATECONFLUENCE or SYSTEMADMINISTRATORpermissions:
    select u.id, u.user_name, g.group_name, d.directory_name from cwd_user u
    join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
    where g.group_name in (SELECT PERMGROUPNAME FROM SPACEPERMISSIONS WHERE PERMTYPE IN ('ADMINISTRATECONFLUENCE','SYSTEMADMINISTRATOR')) AND u.active = 'T';

I hope this helps

Cheers

But where do I remove the 'Can use' permission? I have deactivated some users and removed them from any group. But they are still counted against the licenced users.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

65 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you