strange error and wanning messages

We have an issue with the Jira Tomcat service. It looks like it starts then stops. This seems to be causing a login issue at the moment for users that are not already in the system or ones that logout and try to login

Please let us know the standard procedure to start stop manage server under JIRA system.

In JIRA Server there are multiple administrators. How to manage Tomcat servives to with different accounts. Can dedicate to one user session/account?

also see strange error and wanning messages. Please find the attached support.zip for details.

4 answers

I am not seeing your attached zip file. Can you post a few of the error messages.

Windows or Linux?

Which JIRA version?

Standalone or WAR?

Windows

Not sure how to update log here.

Please find some log in for for below.

1.
Failed to map attribute <uSNChanged> from context with DN <cn=Dinesh Malviya,ou=IB,ou=Active,ou=User Accounts,dc=rambus,dc=com>
java.lang.NullPointerException
2.
2013-01-25 01:35:36,323 StreamsCompletionService::thread-147 WARN anonymous com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor [atlassian.streams.internal.AppLinksActivityProvider] Unable to retrieve filters from /rest/activity-stream/1.0/config?local=true
org.codehaus.jackson.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')
at [Source: org.apache.commons.httpclient.AutoCloseInputStream@68e63e04; line: 1, column: 2]
at org.codehaus.jackson.JsonParser._constructError(JsonParser.java:1432)
at org.codehaus.jackson.impl.JsonParserMinimalBase._reportError(JsonParserMinimalBase.java:385)
at org.codehaus.jackson.impl.JsonParserMinimalBase._reportUnexpectedChar(JsonParserMinimalBase.java:306)
at org.codehaus.jackson.impl.Utf8StreamParser._handleUnexpectedValue(Utf8StreamParser.java:2084)
at org.codehaus.jackson.impl.Utf8StreamParser._nextTokenNotInObject(Utf8StreamParser.java:600)
at org.codehaus.jackson.impl.Utf8StreamParser.nextToken(Utf8StreamParser.java:486)
at org.codehaus.jackson.map.ObjectMapper._initForReading(ObjectMapper.java:2761)
at org.codehaus.jackson.map.ObjectMapper._readValue(ObjectMapper.java:2682)
at org.codehaus.jackson.map.ObjectMapper.readValue(ObjectMapper.java:1308)
at org.codehaus.jackson.jaxrs.JacksonJsonProvider.readFrom(JacksonJsonProvider.java:419)
at com.atlassian.streams.internal.rest.representations.JsonProvider.readFrom

Hi,

It seems that you have a parsing error on a configuration file.

org.codehaus.jackson.JsonParseException: Unexpected character ('&lt;' (code 60))

It seems that you are using a LDAP configuratio file. ouser.xml? maybe?

I am using LDAP. how do i fix this? Please let me know.

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