some users cannot log in with google account

Description: we are adding users via a google group and syncing the group to Jira.

Some users, when they attempt to log in with Google are asked to create a password while others are not. These users are the redirected to a screen that looks like the attached.

Are duplicate users being created? Why would some users be asked to create a password while others would just be logged in and go directly to their destination?

screen_shot_2017-06-05_at_11.41.40_am_720.png

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