set SLA's in weeks and days

set SLA's in weeks and days

5 answers

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We need to upgrade the Service desk plugin to newer version to set SLA goals in days and weeks. In Older version Setting up SLAs in days and weeks is not possible.

0 vote

Hi Swetha,

Would be possible to clarify a bit more the question?

Hi Rodrigo,

Thanks for your quick response.

In Jira Service Desk now we are able to set goals of SLAs in hours and more precise SLAs in minutes. Is there any way to set SLAs golas in days and weeks also.

We need to upgrade the Service desk plugin to newer version to set SLA goals in days and weeks. In Older version Setting up SLAs in days and weeks is not possible.

Our Days Elapsed Plugin is designed to handle SLA by working days.

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