send email per assign in post function

Hello,

I have a Problem.

I set in the notification scheme "when issue assign send mail to new assignee".

That works only when I assign it manually with the button "Assign". It doesn't work, when I assign it automatically with an issue transition (post-function).

thanks for fast answer

Nils

2 answers

1 accepted

Hi Nils,

Add an event for notifying an user when it got an issue assigned to and modify the workflow step adding the same event as postfunction. After that, modify the Notification Scheme and configure the mail notification for the event.

Best regards,
Lucas Timm

thank for answer, it works great

But I thought that the issue assign event also works, because that is what happend

You need to look at the event being fired as part of your workflow transition.

When you manually assign it, an issue assigned event will be fired. This is picked up by the mail system and it follows your notification scheme.

What is probably happening is that the workflow transition is only firing a generic event and nothing is happening. Chaneg the event (last step in the post functions section) to an issue assigned event and you will be fine.

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