reminder emails

How can I send reminder emails to jira assignee if no action was taken with in 24 hours from the time it was assigned? Appreciated your help!

2 answers

2 votes

First, define a filter that matches the issues to email people about, save it and share it.

Now, you need to decide between

  1. Getting people (or a dummy user -> mailing list) to "subscribe" to a regular list of all matching issues ( http://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email )
  2. Using a regular service to transition/comment on them, triggering the email ( https://confluence.atlassian.com/display/JIRA/Jelly+Escalation )
  3. Writing something more clever

A minor addition to what Nic already said. If your filter can include the condition assignee == currentUser(), then the subscription emails will include only those issues which are assigned to that individual. Then if you have a group which include everyone in the project, you can create a group subscription for this email and JIRA will mail only those people who have assigned issues.

One problem is that it will run the query for everyone in the project. This could hammer your performance.

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