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"The user does not exist" error while Component Lead

Roman Samorodov
Roman Samorodov
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May 17, 2017

JIRA 7.0+

Steps to reproduce:

1. Change username for user

2. Try to choose this user as component lead

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Roman Samorodov
Roman Samorodov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
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May 17, 2017

This bug is not resolved by Atlassian: 1 2 3 4

The reason of this error is mismatch between user_key and user_name in JIRA database. You can change user_name but user_key is unchangeable from UI.

You should use workaround from bugs.

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