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"Exception thrown and not caught" Error in batch.js file

While selecting the Dropdown values for Assignee field when creating an issue in Jira 5.0.7 an error was thrown with the below message. All the users of the respective project were not getting displayed in the dropdown list.

We have upgraded the Jira 4.4.4 version to Jira 5.0.7 a few hours back only.... Now we are facing this problem. Any help ???

Thanks in Adv

5 answers

Hi Sanjeev,

Can you list the plugins and its version? I'm suspecting that this maybe related to incompatible plugins.

A few hours back we had upgraded the Jira 4.4.4 to Jira 5.0.7 and GreenHopper from 5.7 to 5.9.8.

Installed Plugins are as below.

1. copy-to-subtask-plugin-3.0.jar

2. createandlink-5.0.0.jar

3. create-on-transition-plugin-2.3.0.jar

4. jira-misc-custom-fields-1.5.0(1).jar

5. jira-suite-utilities-1.2.4.jar

Although all the plugins are compatible, would you mind enabling the safe mode to eliminate the possibility of third party plugins?

If the error still occurs, it is best to raise this on https://support.atlassian.com so that we can take a closer look at the logs.

Hi Immanuel,

I had already raised the query on https://support.atlassian.com . The issue key is JSP-149307. As it is severe Production issue for us, we have posted for quick solution.

Even in safe mode it is throwing the same error!!

Any more suggestions....???

Thanks

Sanjeev

Please avoid posting duplicate questions - I am guessing the below one is from the same instance.

https://answers.atlassian.com/questions/126386/error-showing-in-the-bottom-left-of-the-ie-8-browser-while-creating-issue

I am not closing the question since I am not sure, but would appreciate if you can comment whether it is the same problem.

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