last time a had diffrent problem with add user to jira, after added a can't to loggin to this account, all time a was communicate "Sorry, your username and password are incorrect - please try again.", set new password, delete account and add account again don't resolve problem,
how can resolve this problem ?
thanks for help
As an administrator, can you reset the password to something REALLY simple, like AA, log yourself out and then try logging in as the user? As it fails, check the logs.
Also, can you check the user login id for odd characters? i.e. is it purely a-z1-9 and there's nothing with accents or something?
Hi Stainslaw Palak,
As I was looking your message error it sounds a wrong configuration at User Directories, I mean there is many manners to set up, so how would you like to work with a data base Internal (AD, LDAP)? External (Crowd)? I'd suggest to you take a look at those points below:
- Loggin admin account
- Go user directories (you can use a shortcut just typing gg on the keyboard then type user directories)
- Look what Directory name also Type. What are they saying?
After those steps please post what you found out.
Hello Community, Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs