multiple escalations / SLA configurations for same workflow

I have 3 diffrent projects (C1, C2 and C3) handling my city wise operations. These 3 projects have same workflow - WF1. all three projects have different escalation groups and different SLA timings. How can I make same workflow WF1 follow 3 different escalations and SLAs according to projects?

2 answers

1 accepted

This widget could not be displayed.

SLA configuration in JIRA service desk is not linked to the workflow. It is linked to the project. So, service desk allows multiple projects to use same workflows yet different SLA configurations.

This widget could not be displayed.

Can anyone tell me if the SLA configuration in JIRA Service desk is linked to the project or workflow?
I mean, when I configure SLA in the service desk, it is pertaining to the corresponding project or workflow?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 5 hours ago in Statuspage

What are your best incident management tips and stories? #HugOps

 👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...

23 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you