jira service desk scalability - design

The scenario, generate ServiceDesk project for multiple countries (min 4 countries), 200 issues per day and per country

What are the best practices and considerations for Service Desk design:

  • Multiple service desk projects? each per country? or only one is enough?
  • What about database? is there a way to generate historical issue database?
  • what is the limit number for issues
  • how about the queues, it will get slowly over the time

thanks in advanced

2 answers

1 accepted

3 votes
Accepted answer

Hi jaguilar*,

Lemme try help you a little.

I hope it helped you.


Hi Lameck,
Thanks for your answer,
I would like to be more specific
  • Multiple service desk projects?
  • What about database? Actually we use SQL Server, the question is about large databases, if there are recommendations or best practices, because in one year all will work ok but in 5 years the performance will decrease, so what can i do now for avoid this "future" problem.
    this is the reason why i asked about multiple service desk projects too and not to use only one project
  • What i s the limit number for issues?
    About your answer, that is the scenary that i would like to manage, what do i have to do if we have millions of issues; can we divide the database? create historic tables? 
  • About queues
    we only have JIRA service desk, so we need to know and investigate about the "setup right" that you mention.

thanks in advanced 

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