It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

jira service desk scalability - design

j Jun 14, 2016

The scenario, generate ServiceDesk project for multiple countries (min 4 countries), 200 issues per day and per country

What are the best practices and considerations for Service Desk design:

  • Multiple service desk projects? each per country? or only one is enough?
  • What about database? is there a way to generate historical issue database?
  • what is the limit number for issues
  • how about the queues, it will get slowly over the time

thanks in advanced

2 answers

1 accepted

3 votes
Answer accepted
Lameck Oliveira Jun 15, 2016

Hi jaguilar*,

Lemme try help you a little.

I hope it helped you.


0 votes
j Jun 16, 2016
Hi Lameck,
Thanks for your answer,
I would like to be more specific
  • Multiple service desk projects?
  • What about database? Actually we use SQL Server, the question is about large databases, if there are recommendations or best practices, because in one year all will work ok but in 5 years the performance will decrease, so what can i do now for avoid this "future" problem.
    this is the reason why i asked about multiple service desk projects too and not to use only one project
  • What i s the limit number for issues?
    About your answer, that is the scenary that i would like to manage, what do i have to do if we have millions of issues; can we divide the database? create historic tables? 
  • About queues
    we only have JIRA service desk, so we need to know and investigate about the "setup right" that you mention.

thanks in advanced 

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Off-topic

Disney Live Action Reboots: Are you for or against?

Happy Friday Everyone! Today marks the international release of Disney's live action version of the animated classic Aladdin. I know that this movie was met with some controversy of over cast...

186 views 21 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you