This question is in reference to Atlassian Documentation: Managing the email channel
I was originally brought here thinking the puller or processor were not on but, they are yet my public comments on my tickets are not being sent back to the customer.
Hi Rob, did you find an answer to this? I'm in the same situation. Tickets are created when sending a message to the email address, SMTP is setup, the puller is created for Incoming Email, the project also has a Custom email address assigned.
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