is it possible to split the permission for resolve and reopen an issue?

I want to give my customer the option to REOPEN an issue. But I only can give him this option simultaneously with the option RESOLVE.
And the customer should not resolve an issue.

Is there any option to do this?

2 answers

1 accepted

You just have to put a condition on the workflow transition "RESOLVE" limiting it to whoever, whatever group/role you like...

https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-Advanced_transitionsAdvancedtransitionconfiguration

Cheers christian

it works fine - thank you for the very fast answer!!!

0 votes
Thomas Schlegel Community Champion Sep 24, 2013

Hi Juliane,

there's an (old) open case for this: https://jira.atlassian.com/browse/JRA-8550

Maybe you want to vote for it.

But the workaround Christian mentioned is working fine.

Cheers

Thomas

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