is it possible to split the permission for resolve and reopen an issue?

[Juliane Di Lascio]

I want to give my customer the option to REOPEN an issue. But I only can give him this option simultaneously with the option RESOLVE.

And the customer should not resolve an issue.

Is there any option to do this?

[Christian Czaia _Decadis AG_ · Accepted solution]

You just have to put a condition on the workflow transition "RESOLVE" limiting it to whoever, whatever group/role you like...

https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-Advanced_transitionsAdvancedtransitionconfiguration

Cheers christian

[Juliane Di Lascio]

it works fine - thank you for the very fast answer!!!

[Thomas Schlegel]

Hi Juliane,

there's an (old) open case for this: https://jira.atlassian.com/browse/JRA-8550

Maybe you want to vote for it.

But the workaround Christian mentioned is working fine.

Cheers

Thomas