we are installing confluence for the first time and need support to install the database-
The SQL-database we use works with MyISAM and this is not supported.
We need some advice how to move on.
Is it possible to have an onlinehelp or a telephone support?
As mentioned in the support ticket, you can set the default storage engine of MySQL to InnoDB in the configuration, please refer to the following documentation: https://confluence.atlassian.com/display/DOC/Database+Setup+For+MySQL
Otherwise, you can convert a database that is already in MyISAM, you can use this method to convert it: https://confluence.atlassian.com/display/CONFKB/Convert+from+MySQL+MyISAM+to+InnoDB+tables
The databases supported by Atlassian can be found here
You can contact Atlassian support by filing a support ticket at
More info on support levels can be found at
You might also be interested in looking at support response SLA's in the above link
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