installation database

we are installing confluence for the first time and need support to install the database-

The SQL-database we use works with MyISAM and this is not supported.

We need some advice how to move on.

Is it possible to have an onlinehelp or a telephone support?

2 answers

1 accepted

Accepted Answer
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Peter Koczan Atlassian Team Jan 15, 2013

Hi,

As mentioned in the support ticket, you can set the default storage engine of MySQL to InnoDB in the configuration, please refer to the following documentation: https://confluence.atlassian.com/display/DOC/Database+Setup+For+MySQL

Otherwise, you can convert a database that is already in MyISAM, you can use this method to convert it: https://confluence.atlassian.com/display/CONFKB/Convert+from+MySQL+MyISAM+to+InnoDB+tables

Regards,

Peter

Hi Alexander,

The databases supported by Atlassian can be found here

https://confluence.atlassian.com/display/DOC/Supported+Platforms

You can contact Atlassian support by filing a support ticket at

http://www.atlassian.com/resources/support

More info on support levels can be found at

https://confluence.atlassian.com/display/Support/Atlassian+Support+Offerings#AtlassianSupportOfferings-SupportLevels

You might also be interested in looking at support response SLA's in the above link

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