if a assign a JIRA software user to the role Servide Desk Team would it count as an agent licence in Jira Service Desk?

This question is in reference to Atlassian Documentation: Setting up service desk users

Ask your question here...

1 answer

0 votes

It depends on whether the user is already in the group that has the JIRA SD Application access. Only people that have access to the application are counted against the license. Adding to the role alone is not enough.

See https://confluence.atlassian.com/adminjiracloud/manage-group-access-to-applications-794198952.html

You still need people in the roles for the individual project access.

Suggest an answer

Log in or Sign up to answer
Community showcase

Scrum Roles Explained: the Do's and the Don'ts

Hello Community,  Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...

57 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you