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i want to remove rejected tickets from resolution column

Pankaj Sehgal
Pankaj Sehgal November 28, 2016

i want to remove rejected tickets from resolution column

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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November 28, 2016

Have a different status for "rejected", and drop it from the columns, so it is unmapped.

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Pankaj Sehgal
Pankaj Sehgal November 28, 2016

Hi Nic, 

I need a query to run..

 

I am not able to create a query, what to do, can you please let me know. Thanks

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
November 28, 2016

What has a query got to do with this?  Even if a query is the answer you need (which it might be in a roundabout way), what do you want the query to do?

 

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