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how to download backlogs without payments

Piotr Brzoski I'm New Here Jan 31, 2019

Hello

 

I have a question. I had one-month subscription for Jira Software. 

My subscription has expired. Is there a way for me to recover or copy my backlogs without payment?

1 answer

0 votes
Andrew Heinzer Atlassian Team Jan 31, 2019

Hi Piotr,

Technically you can't download the backup from that site when the site is expired.   However, in this case we were able to reach out to our Customer Advocates team to extend the evaluation of your Cloud site until Feb 17th.

During this time you will need to backup / export that data yourself while the site is active.   Steps on how to do this for Jira Cloud can be found in Exporting Issues.

Regards,

Andy

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