I am unable to add new users because we have reached the maximum allowed by our licence, yet I am unable to delete users who are no longer with the organisation. I've even tried editing individual profiles so I can repurpose them, but an unable to change the username. So, how can I delete a user who is no longer with the organisation?
If you just remove the groups (users, and any opther groups given the "JIRA users" right) from those users they should not count against the license count.
JIRA does not allow user accounts to be deleted to maintain creditable history of issues.
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