Using HipChat Version 220.127.116.113 on MacOS X 10.10.5, the conversation scrollbar never displays. (the room /person scrollbar does display). On the laptop or with a standard Mac keyboard, the arrow keys work fine to scroll up and down, or the mousepad but at work I have an ergonomic keyboard by Microsoft, and nothing works to scroll the window up. Some of the rooms I monitor talk a lot, so this is a problem.
Any solution? I looked for key shortcuts, and at the keyboard's doc, no luck there.
@Mysti Berry - There are a couple things you can try:
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