greenhopper license registered. not activated on JIRA.

I have the GreenHopper plugin installed on our JIRA ondemand evalution instance and I've generated a GreenHopper license through the Atlassian account settings. I'm not sure if there is normally a long delay between the license being generated and the GreenHopper plugin being activated.

The GreenHopper plugin was installed before the license was generated, so not sure if I need to disable and renable it or if there is a way to reinstall it.

Plugin Version: 5.7.5-studio

JIRA Version: 4.4.1-studio-rc3

1 answer

1 accepted

This widget could not be displayed.

Hi Jordan,

It sounds like you have used the old method for installing Greenhopper on your instance, which would involve generating a license and then installing it through the interface of your instance. However, the OnDemand licensing is handled differently and you now need to configure addons and extra applications through your My Atlassian account. To do this you need to login to My Atlassian, but instead of generating a new license you need to find the section which is related to your OnDemand subscription and then click "Configure" to be taken to the OnDemand configuration page. From there you can then add/remove addons and applications as you need.

All the best,

John

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 7 hours ago in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

17 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you