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email request service desk

Nicolay Bang
Nicolay Bang March 8, 2016

This question is in reference to Atlassian Documentation: JIRA Service Desk Documentation Directory

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 8, 2016

I suspect you want https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

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Nicolay Bang
Nicolay Bang March 8, 2016

Thank you for the answer! However we self host JIRA and service desk, and I could not find settings > email channels.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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March 8, 2016

Ah, sorry.  There's a drop-down at the top of that page for selecting the version you are on. It defaults to Cloud, but https://confluence.atlassian.com/servicedeskserver031/receiving-requests-by-email-802164772.html if you choose service desk 3.1

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