easyBI Configure attempt yields message: We're sorry, but something went wrong.

I've searched the JIRA installation directory logs subdirectory for log files with name localhost.*.log. This file does not exist.

Any suggestions?

1 answer

By localhost.*.log is meant log file which has current date in place of *. Don't you have any localhost.yyyy-mm-dd.log files in JIRA installation logs subdirectory?

And please better contact support@eazybi.com regarding this issue and we will help you to solve it.

Our files are on Unix, with names like atlassian-jira-log. I tried configuring again this morning (8:42am) and found no messages were placed in this log file.

Here's what was in the log:

2013-03-18 00:00:00,046 QuartzWorker-1 INFO ServiceRunner [issue.index.job.OptimizeIndexJob] Optimize Index Job running...

2013-03-18 00:00:00,046 QuartzWorker-1 INFO ServiceRunner [jira.util.index.CompositeIndexLifecycleManager] Optimize Indexes starting...

2013-03-18 00:00:00,058 QuartzWorker-1 INFO ServiceRunner [jira.util.index.CompositeIndexLifecycleManager] Optimize took: 11ms. Indexer: DefaultIndexManager: paths: [/data/atlassian/runtime/jira/caches/indexes/comments, /data/atlassian/runtime/jira/caches/indexes/issues, /data/atlassian/runtime/jira/caches/indexes/changes]

2013-03-18 00:00:00,058 QuartzWorker-1 INFO ServiceRunner [jira.util.index.CompositeIndexLifecycleManager] Optimize took: 0ms. Indexer: SharedEntityIndexManager: paths: []

2013-03-18 00:00:00,058 QuartzWorker-1 INFO ServiceRunner [jira.util.index.CompositeIndexLifecycleManager] Optimize Indexes complete. Total time: 11ms.

2013-03-18 00:00:00,058 QuartzWorker-1 INFO ServiceRunner [issue.index.job.OptimizeIndexJob] Indexes Optimized. Took: 11 milliseconds.

2013-03-18 00:00:00,058 QuartzWorker-1 INFO ServiceRunner [issue.index.job.OptimizeIndexJob] Optimize Index Job complete.

2013-03-18 00:36:22,106 QuartzWorker-1 INFO ServiceRunner Backup Service [jira.bc.dataimport.DefaultExportService] Data export completed in 8087ms. Wrote 441374 entities to export in memory.

2013-03-18 00:36:22,107 QuartzWorker-1 INFO ServiceRunner Backup Service [jira.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup

2013-03-18 00:36:22,501 QuartzWorker-1 INFO ServiceRunner Backup Service [jira.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup

As we identified there were "SystemStackError: stack level too deep errors" in localhost.*.log file which are caused by too low -Xss Java stack size setting in Java startup parameters. See more information in eazyBI plugin setup help page.

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