Somehow we have two custom fields named 'Story Points', I believe this was because we manually created one before installing GreenHopper, or in its earlier days. I can't recall. Anyway, one is in use by all our projects, the other is not. I try deleting the unused one, and it comes back. I suspect GH is re-creating it.
I only want one Story Points field to avoid confusion.
I opened a support call as well, and they finally pointed me to this KB article: https://confluence.atlassian.com/display/GHKB/Clicking+on+Issue+Link+in+Rapid+Board+resulting+Internal+Server+Error
This solved the issue for me. Maybe it will work for you as well.
The solution was to combine the two solutions above. Thanks Thijs!
- create and save filter for cf > 0
- use script runner to copy customfield_10441 to customfield_10011 .. Still need to double check this worked as expected, I only had a few issues using the unwanted field.
- use the sql from Thijs' post above to make the old Story Points field customfield_10011 the 'official GreenHopper one'
- remove new story points field
having the same persistent problem, I was searching for a solution without using any SQL and ... found one just including Jamie Echlins famous script runner:
| 01 | check which field is right/wrong
| 02 | rename wrong field to "Story Points old"
| 03 | create filter: "'Storypoints' is not empty AND 'Storypoints old' is empty"
| 04 | run built-in groovy script "Copy custom field values"
| 05 | run a full re-index
| 06 | double-check that filter from step 03 is empty !
| 07 | replace "storypoints old" in all screens by "storypoints"
| 08 | manage all your scrumboards, changing estimation from "storypoints old" to "storypoints"
| 09 | delete field "storypoints old"
| 10 | run a full re-index
| 11 | done
Note: Please test in DEV first and schedule this task not during office hours, as re-indexing as well as the update via groovy might cause some heavy load depending on the affected issues and the size of your entire instance.
Having had the same persisitent challenge with an always returning "Storypoints"-field, I was searching for a solution without using SQL, and found one which uses only Jamie Echlin's awesome Script runner. Below my stepwise instruction:
1. check which of both fields is right/wrong
2. rename wrong field to "Story Points old"
3. create filter: "'Storypoints' is not empty AND 'Storypoints old' is empty"
4. run built-in groovy script "Copy custom field values"
5. run a full re-index
6. double-check that filter from step 3 is empty
7. replace "storypoints old" in all existing screens by "storypoints"
8. manage all scrumboards, changing estimation from "storypoints old" to "storypoints"
9. delete field "storypoints old"
10. run a full re-index
Note: For your own safety please try this frst in a DEV environment of JIRA and try to do the final migration under no/low load as script and the re-index both might cause some heavy traffic.
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