do users have to have an account

Hi,

For Service Desk is it required that a customer who emails a ticket has to create an account? We are using our AD. If so, what happens if a customer does not create an account?

Thanks

1 answer

This widget could not be displayed.

Angela Milock,

 You could setup it at:

  • Click on project settings
  • Click on Request security
  • And setup as you will

But if you looking for integration with Windows AD... you need read this

Regards,
Lameck. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 2 hours ago in Europe

Topic Tuesday: How did you learn about the AUG programme?

Back in 2010 I hadn't been using the Atlassian tools (JIRA, Confluence, Bamboo) that long and I started searching online to see if I could chat to other users primarily about how they used the produc...

10 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you