different auto priority for internal and "by mail" issues for the same project.


I'm using my system (on-demand) as a support system and for internal issues as well.

In that case I can open new issues for the support project by sending mail or by pressing create issue button when I'm logged in.

I would like that while sending an email, the issues will be open with high priority but when opening an issue internally, I would like it to be created with medium priority by default.

Is it possible ?

Thanks Nadav.

1 answer

This widget could not be displayed.

As it's not possibe, I'm using external script to find any issue created by mail and change the priority for those issues.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 7 hours ago in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

17 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you