I would like to have JIRA send out a daily email notification to the assignee and product owner given the following conditions:
Product type = x and y
Status = Opened or Assigned
for all tickets in Opened/Assigned state for more than 2 days (with a Begin date=Creation date).
Is there a plug-in or a feature that needs to be turned on ? Thanks in advance. Jeanette
Have you explored using issue filter subscriptions to do this? You might be able to get close to what you want.
For example, a filter using the JQL below would show, for each user, 'Open' issues assigned which were created more than 2 days ago (since the start of current day):
assignee = currentUser() AND status = "Open" AND createdDate < startOfDay(-2)
I hope that helps you a bit.
I haven't covered emailing the product owner, because I don't know how you have this set up in JIRA. Is it one fixed person all the time (perhaps the project lead?) or does it vary issue by issue?
thanks, Sam. I am currently asking my JIRA admin for "Manage Group Filter Subscriptions' global permission which I believe is required for me to subscribe other people within a group address.
Can you pls confirm that with the assignee = currentUser() and setting the receiver=group of users that each user will get an email listing the tickets assigned to them and not all the tickets assigned to the entire group of people?
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