creating issue from email

Hi,

I can already create comments from incoming emails.

I have 2 projects, e.g. AAA and BBB.

AAA ist set as the default project in the mail handler.

How can I create a new issue in BBB? - My expectation was that I put BBB in the subject line and the issue would go to project BBB - but a new issue in AAA is created.

many thanks

Walter

2 answers

1 accepted

The default mail handlers don't scale as one handler supports one project. There is a plugin Jira enterprise mail handler plugin which can do what you are looking for.

You can use JEMH for using a single mailbox for different projects and issue types. If that is not a possiblity you need to have as many mailboxes for each issue type and project.

Have a look at this URL

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

https://answers.atlassian.com/questions/39041/jira-creating-issues-and-comments-from-email

Rahul

The default mail handlers don't scale as one handler supports one project. There is a plugin Jira enterprise mail handler plugin which can do what you are looking for. JEMH configuration profiles can support mulitple projects within one Profile

Have a look at this URL

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

Rahul

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 9 hours ago in Hipchat

Moving from Hipchat to Stride? Here’s what you’ll love

Heya, Hipchat friends! We’re so happy you’re checking out   Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...

37 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you