can't logon my.atlassian.com with my credential

[Harrison]

I have been trying to install a trial version of JIRA in my PC. when it requires me to input the license, I have to go to the my atlassian.com to get it. But after trying many times, it can't get through. The logon page doesn't say my user/password don't match, just refresh to the logon page again without showing me the license page.

Any one helps in this case?

[JohnA]

Hi Harrison,

The most common cause of issues like this one is the browser caches, so try clearing those and see whether this resolves your issue. If not then please open a ticket with Atlassian Support so that we can get our system administrators to investigate this issue for you.

All the best,
John