can i request to re-open a ticket from within the closed ticket?

Ben S November 16, 2011

If i add comments to a closed support ticket, asking for it to be re-opened, will someone in support see these comments?

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Nic Brough -Adaptavist-
Community Leader
Community Leader
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November 16, 2011

Yes, I believe Atlassian use the "auto transition listener" to push it into a state that makes them aware there's been activity.

Ben S November 16, 2011

Thanks. Anyone want to second this?

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