can I use a distribution group to receive emails in service desk

This question is in reference to Atlassian Documentation: JIRA Service Desk best practices

I would like to use a distro email to receive requests for service desk.  We currently use it today in JIRA Software but it is a distro email and does not have a password.  How do I set it up on Service Desk? 

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How have you set up the mailbox in JIRA Software?

So we have smtp setup with mail accounts in JIRA Software which includes the mail i want to use in JIRA Service Desk.  My main JIRA admin is out this week so please bear with me.

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