Zendesk with Jira. 2 Zendesk accounts to integrate with one and the same Jira project. Possible?

Hi,

I have a question concerning the Jira-Zendesk integration.

We have 2 different Zendesk accounts for 2 different products we are supporting.
However, we have a small team and we prefer both products support requests to go to one and the same Jira Project.

https://support.zendesk.com/entries/20560613-announcing-zendesk-for-jira-with-atlassian-ondemand
Here, it says that this is supported for OnDemand: Link multiple Zendesk help desks to a single JIRA account

https://support.zendesk.com/entries/20560907-setting-up-and-using-zendesk-with-jira
Here, in the Advanced Tips, it says:
"If you use multiple Zendesk accounts, you can create a separate connection to each Zendesk account using separate project mappings. For each Zendesk account you want to connect, follow the setup steps in this guide.
Note: Each project can be mapped to only one connection at a time. Mapping a project to a new connection removes its association with any previous connection."

Does this mean that 2 Zendesk accounts could be linked to one and the same Jira project? Is this possible? And if so, how to do it?
Or does the Note above mean that this is not possible at all?

Cheers!

1 answer

1 accepted

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I think you can't connect 2 account to the same project, as in the documentation it says:

"Each project can be mapped to only one connection at a time. Mapping a project to a new connection removes its association with any previous connection."


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