Zendesk with Jira. 2 Zendesk accounts to integrate with one and the same Jira project. Possible?

Hi,

I have a question concerning the Jira-Zendesk integration.

We have 2 different Zendesk accounts for 2 different products we are supporting.
However, we have a small team and we prefer both products support requests to go to one and the same Jira Project.

https://support.zendesk.com/entries/20560613-announcing-zendesk-for-jira-with-atlassian-ondemand
Here, it says that this is supported for OnDemand: Link multiple Zendesk help desks to a single JIRA account

https://support.zendesk.com/entries/20560907-setting-up-and-using-zendesk-with-jira
Here, in the Advanced Tips, it says:
"If you use multiple Zendesk accounts, you can create a separate connection to each Zendesk account using separate project mappings. For each Zendesk account you want to connect, follow the setup steps in this guide.
Note: Each project can be mapped to only one connection at a time. Mapping a project to a new connection removes its association with any previous connection."

Does this mean that 2 Zendesk accounts could be linked to one and the same Jira project? Is this possible? And if so, how to do it?
Or does the Note above mean that this is not possible at all?

Cheers!

1 answer

1 accepted

4 votes
Accepted answer

I think you can't connect 2 account to the same project, as in the documentation it says:

"Each project can be mapped to only one connection at a time. Mapping a project to a new connection removes its association with any previous connection."


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Off-topic

Friday Fun: Dry T-Shirt Competition - What's your BEST (Atlassian) T-Shirt!?

[Note: So it was my turn for Friday Fun and sadly I was sick thanks to rubbish sinus infection... so apologies to most of Europe and Asia for the delayed post. However, I finally got out of bed for t...

141 views 8 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you