Zendesk integration fails


I read the instructions for Zendesk Integration, but get an error when trying to set this up.

This is the message:

Failed to establish connection to remote system

Authentication failed, please check your authentication details and try again.

Here I found a post around this specific issue with the comment to post an issue. https://answers.atlassian.com/questions/34221/unable-to-create-a-connection-to-zendesk-authentication-failure

Can you help me out with this.

2 answers

1 accepted

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The Zendesk Supportteam helped me out on this, the configuration of the mapping and the default assignee were not right

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This documentation from Zendesk site will give further information about the integration within JIRA. I'd strongly suggest you to have a good look on it and if you still have further issues get in touch with Zendesk Support.

Hope this helps.


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