Why my customer is not able to view customer portal?

[kong hongyi]

Why my customer cannot search the solution but admin and collaborator is able to search  the solution
Below is the sample of how the customer search and how the  collaborator search

This is the sample how customer search

JIRA.JPG

This is the sample how to collaborator search

JIRA.JPG

Even my customer has permission in knowledge base

Capture.JPG

Any one can help me to answer?

[Peter Van de Voorde · Accepted solution]

Does your customer have access to the Knowledge Base In Confluence? (AKA: is is searchable and viewable anonymously ?)

Best Regards,

Peter

[kong hongyi]

Yes, they are able to view

[Peter Van de Voorde]

Please take a look at the Warning on your permission page for the Confluence Space: you need to grant the global Use Confluence permission to allow anonymous access to Confluence. Cheers, Peter

[kong hongyi]

But I set Anonymous access is allow to view, so how can i solve it? like set it become searchable or viewable

[Peter Van de Voorde]

Hi, You need to go to the Confluence Administration menu, search for the menu item 'Global Permissions' and set the option 'Use Confluence' to 'Can Use' for Anonymous Access. Cheers, Peter

[kong hongyi]

thank you