I am trying to give access to an external client to a specific project. I created a group called "External Clients".
However, when I go to JIRA Administration > System > Security > Global Permissions, I cannot see my new role under the dropdown in "Add Permissions" section at the bottom.
I followed this video https://youtu.be/wvdVNpgG34M if that helps.
Why am I not seeing the new group?
I think I have the same problem (on JIRA Cloud).
I am logged in as the global/site administrator and I'm trying to add a group to "Browse Users" global permission (but does not matter which permission I choose) - it does not show in the group on the list and does not autocomplete the name of the group.
At 2:44 in the video, when the user clicks on the "Anyone" field - that's where my problem lies at - the group I want to add to the permission does not show up!
I have found a workaround (for Cloud at least), though and hopefully it will work for you as well - when I actually click on the drop-down arrow instead of trying to type in the field, every group in my Jira is listed and I am able to choose it and press the "Add" button to confirm.
PS. Roles and groups are different things in JIRA, I think you meant "Group" when you mentioned "role" in your post.
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