Why does closing issues turn the bar yellow?

When we close out an issue, the bar turn yellow and says all of our issues are in progress when they are actually done. What are we doing wrong?

2 answers

1 accepted

Accepted Answer
0 votes

Is the column configuration, (either in Task Board or Rapid Board) having the status 'Closed' mapped to 'In Progress' column?

Hi - Thanks you for your response! No - the task board shows Closed mapped to Done and we do not have the Rapid View set up.

0 votes

Are you setting a resolution on the closed tickets? If there is not a resolution set, I think GH will show the ticket as 'In Progress'. These scenarios are especially likely if you've created your own workflow from scratch.

Other ways to tell you have this problem (no resolution):

1) The ticket still shows up on the current assignee's Assigned to Me list

2) Issue navigator search results show status "Closed" with resolution Unresolved.

I'd check that next.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

140 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you