Why do users receive notifications, when no setting in the notification scheme allows this?


Several users are receiving JIRA notifications and there is no explainable reason.

I checked the watch list

I checked the notification scheme for groups and users added to events for notification

I checked with notification helper

All the above indicate that the user should not receive notifications, yet they do.

Is there something else I need to check?



2 answers

Hi Priya,

When are they getting notifications? On issue create?

You might want to check your workflows too, it might be that the notifications are send as part of a post function.

Best regards,


Thanks, the problem was: "Projects with “all users” set in the notification scheme, and with jira-users group in the all users. "

It was fixed by someone else, just before I investigated thats why i didn't pick it up.

Thanks for the quick response!

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