Why can't I change a story's status on Classic planning board when I am system Admin?

I am a System Admin and neither I nor the Project Lead on a project are able to edit the status of a story on the classic planning board. The documentation says that it can be done.

2 answers

Hi Jana,

first of all I'd check if your current role (whichever is linked to group system-administrator) is according to the permission scheme and the workflow allowed to change the status.

If so, it would be interesting if it does work in JIRA and not in Greenhopper. You are stating:

"neither I nor the Project Lead on a project are able to edit the status of a story on the classic planning board"

Are you really refering to a status change, or do you mean a change in the rank of the issue? If you do refer to a status change maybe you can attach a screenshot and a more precise description on where exactly you try to change the status.


I am trying to update the "Status" not the ranking on the planning board. In the permissions, I am included in the permissions workgroup for administration and editing (see screen shot) of the permission workgroups assigned, so I don't think it has to do with permissions. I am also in the System Admin workgroup.

Am I right, that you are able to change the status in JIRA itself? If so, I guess it seems to be a misunderstanding:

In the planning board afaik no change of status could be made, it is simply meant to rank/prioritize your issues/tasks.

In the task board you can move the issues - via drag'n'drop - throughout the workflow, until they are closed/done.

I guess, if you click on the status in the planning board (as to be seen in your second screenshot) it changes to the task board, right? For me it does.

Hope I am right with my assumptions, if not let me know by another comment.

Kind regards

If I am able to change the status when I have the story open. So that is working fine. According to JIra documentation "Managing Dashboards", it clearly states that we should be able to update the status from the planning board and that is what we can not do and is the second screen shot in my above comment. I CAN move the issues from column to column in the TASK board, it is working fine. If I am in the planning board, and click on the status, it does indeed take me to the classic board as you mentioned above, however, according to the documentation, I should get a little pencil to the right of the status in the Planning board and be able to update it within the planning board, so I do not have to go from one board to another.

below is the veribiage in the Jira documentation at https://confluence.atlassian.com/display/GH/Using+the+Classic+Planning+Board. that statesit should be editable

Okay, now I see where your problem is. According to the documentation the field "status" should indeed be editable:

I have not known (and used this) before and am kind of curious if this shall really work, or is just a bug in the documentation. I'd tend to think the second guess.

So as I do not know any solution, I'll stay on the watchlist and wait for the answer as well. apologize.

Kind regards


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Canada

Happy New Year - First AUG of the year - great success

Hi Everyone, Hope everyone had a great holiday season and is ready for an exciting 2019.  We had our first AUG last night featuring Tempo Timesheets.  A great presentation and lots of int...

17 views 0 1
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you