Why can't I add a link using Pathfinder?

Just cant . I've installed Pathfinder on my JIRA OnDemand, but when selecting an issue and trying to link it to another one, the system shows a red message: Link could not be added.

1 answer

1 accepted

1 vote
Jason Worley Atlassian Team Nov 19, 2013

Its hard to say why its not working. To my knowledge we don't have widespread issues pertaining to Pathfinder not working so it could be a configuration issue.

For reference I am looking at the documentation:


The main caveat in installing is that IE isn't supported. Also ensure your OnDemand license is valid (a deactivated instance may still allow you access for a limited time).

Finally, were able to test that the installation was successful? In other words, are you seeing the Pathfinder tab or any indications that it is indeed enabled?

If you exhaust all your options go ahead and submit a support ticket at support.atlassian.com and someone will assist you.

Thank you Jason, all checked but still not working! I'll contact support.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Thursday in Off-topic

Friday Fun: Magic Eyes

...staring into the background. Once the image pops out in 3D, you can look around the picture and enjoy. If you will see if you are a true illusion master! :) You did it? :) Wow! Awesome! As a bonus...

418 views 79 11
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you