Why can a custom field not be used when only applicable for the specific project?

This question is in reference to Atlassian Documentation: Setting up service desk reports

Why can a custom field not be used in the report filter when it's only applicable for the specific project? --> the field is greyed out in the selection and there is a hint displayed "field not applicable for project/issuetype" even if both are correct (the only service desk project in the instance and the only issuetype in this project)

Example:

Configuration:
custom field: office --> single select (office A, office B)
field context: only applicable for project "JSD1" and issuetype "problem"
project "JSD1" only uses issuetype "problem" 

Scenario:
Trying to configure a report in project "JSD1" which shows issues created for office A vs. issues created for office B.


Problem:
Field "office" can not be selected in the filter.

Note: When the field context is specified to all projects and all issuetypes (global) it works.

1 answer

0 vote

Because the field is only valid for one of the projects.  The other project can't report on what's not there.

but for the project in which I want to create the report, the field is valid!?

You said it wasn't.

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