Why am I getting an "HTTP Error" when attempting to upload an image to a solution here on Atlassian Answers?

[Geoff Wilson]

In trying to be the most helpful I can be in answering other users' questions here on Atlassian Answers, I want to upload screenshots and other images with JIRA settings that can help.  However, just a minute ago I attempted to upload an image to my written solution for this question and the Upload File window would show the progress bar of the image upload reach 100% but then show HTTP Error in a yellow warning box and I would not be able to actually upload the image and the Import button is grayed out then. 

I even just tried to upload an image to this very question and I got the same HTTP Error.   Is this a proxy issue or something that is potentially on Answers itself?

[Geoff Wilson]

Also, if I try to drag and drop an image directly onto one of these answers or comments, it says "Invalid Response Received from the Server"

[Raksha Singh]

Hey did you find answer for your query ?

If yes please share the same,looks like i ma also facing similar kind of error.

[Shannon S]

Raksha,

He's referring to our old community forum, Atlassian Answers. Atlassian Community is newer and is running on a different platform so the error won't be the same issue.

Can you show us what problem you're having exactly or did you report it in another question?

Shannon

[Raksha Singh]

Hi,

I am trying to upload a mp4 file whose size is 248 MB .

it will upload till 100% and then fails with :

"Invalid response received from the server"

Raksha Singh 

[Shannon S]

Ah sorry, I thought he was referring to not being able to upload an image to Answers, our old site, but this is in Jira. My apologies.

I would recommend you have a look at this article for the resolution: 

• HTTP Error 413 request entity too large - failure when attaching files

It's a setting you'll need to change on your server itself so you may need to speak to the server administrator if that's not you.

Shannon

[Nic Brough -Adaptavist-]

That url looks like a Confluence url, not Lithium, so I suspect the question is about Confluence really.

The error message from nginx is helpful - it's not configured or built to handle files as large as the one you are trying to upload.

[Shannon S]

@Nic Brough -Adaptavist-, nice catch!

The original title was throwing me off as well since it mentioned Answers.

The resolution I sent mentions updating the limit in NGINX or Apache itself, which you can try, but as Nic mentioned it might simply be too large for your server.

Regards,

Shannon