Why accessing id.atlassian.com every page load?

Every page I load in the evaluation (download) version of Jira my broweser is saying "Waiting on id.atlassian.com...". Why is this happening? Is this some kind of eval tracking? Is this in the licensed version? It is slowing down page accesses, and raises privacy concerns, the main reason for going with the download version.


6 answers

1 accepted

The "Feedback" button in evaluation versions of Jira (and also early access versions) is what is generating the traffic. Turning it off greatly speeded up page loads and there is no outside traffic generated. I was pointed (promptly I might add) to this page describing how to turn it off:


Hi Lorne,

I downloaded the most recent version of the JIRA evaluation, and so far I am unable to reproduce. I even removed myself from the network, and it did not appear as though I was accessing id.atlassian.com

When setting up your eval, did you register with an Atlassian ID account? Were you able to access the Dashboard, or set up any projects yet?

0 vote
Renjith Pillai Community Champion Apr 05, 2013
May be because of the issue collector added for feedback. Can you try disabling the feedback module in system plugins. Just a guess

Hmmm, there is no plugin listed with "Feedback" in the name. I disabled the Issue collector plugin, and that made no difference. Thanks for trying!

Well Renjith, you had the right idea, it is the Feedback button doing it, disabling it was just hidden a bit.

0 vote
Renjith Pillai Community Champion Apr 05, 2013

It is quite obvious here, say I click on the "Issues" tab on the left in a project, the page loads and the waiting for id.atlassian.com message displays for about 5 seconds.

Doing a Wireshark capture shows traffic during this time with (contegix.com) and (lb1.ctx-sl-mo.atlassian.com). It is perfectly repeatable.

And yes, I set it up with an Atlassian account.

I have found that when I click the "Projects" or "Issues" tab, I also get a waiting on jira.atlassian.com for about 2 seconds before the wait for id.atlassian.com. I just checked, and even just clicking on an issue in the issues list does it, as verified by Wireshark. Not cool.

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