White Screen with HipChat update

After updating hipchat, I'm getting a white screen on the client computer. When I click the top of the window it says.. This file is invalid for use as the following: Security Certificate. Invalid public key security object file. Can anyone tell me how to resolve this?

Image 4.png



1 answer

0 votes


Thanks for your question. There could be a couple of items that can cause this issue.

1 - We're currently investigating an issue related to a new OpenSSL update that is incompatible with the current QT framework running the HipChat app here: HCPUB-2224

I would encourage you to visit the bug page linked above and click the *Vote* and *Watch* links near the top right to be kept informed of progress on the bug going forward. By doing this, it will ensure you're proactively informed of progress and updates going forward: https://confluence.atlassian.com/support/atlassian-bug-fixing-policy-201294573.html.

2 - A proxy misconfiguration or a network content filter could be blocking HipChat from trying to access the web.

3 - You can also try running HipChat with switch --disable-gpu, this may fix it if the issue is graphic related.

$ hipchat4 --disable-gpu


If none of the above helps, I'd recommend you creating a support ticket and include the HipChat app logs following the steps in the article below:

You can create a support ticket on the through the link below:

Kind regards,
Atlassian Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Agile

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

93 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you