Where can we access the current commercial license keys ? (not listed in MyAtlassian)


My compagny currently holds a commercial license for Confluence. I am in the process of switching the confluence database. In the process I am being asked my license but I cannot access it to enter it. I went to MyAttlasian but it does NOT list any of our current commercial licenses and we have 3 of them (Jira, Conflience and Greenhopper).
Where can I access our current license keys ?


1 answer

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Accepted answer

I think you have to find out to which E-Mail-Adress the license belongs to.
After that you can add your E-Mail adress to those license as a technical contact.

Maybe you can ask in your purchasing-department/company to get the listed e-mail adress

Kind regards

You can also email sales-at-atlassian.com if you don't have any luck inside your company - they can tell you the names that are registered.

Thank you that was indeed the case. The commercial licenses were linked to another email account.

Only the evaluation ones were on my account. Mystery solved. Thank you very much

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