Where can we access the current commercial license keys ? (not listed in MyAtlassian)


My compagny currently holds a commercial license for Confluence. I am in the process of switching the confluence database. In the process I am being asked my license but I cannot access it to enter it. I went to MyAttlasian but it does NOT list any of our current commercial licenses and we have 3 of them (Jira, Conflience and Greenhopper).
Where can I access our current license keys ?


1 answer

1 accepted

I think you have to find out to which E-Mail-Adress the license belongs to.
After that you can add your E-Mail adress to those license as a technical contact.

Maybe you can ask in your purchasing-department/company to get the listed e-mail adress

Kind regards

You can also email sales-at-atlassian.com if you don't have any luck inside your company - they can tell you the names that are registered.

Thank you that was indeed the case. The commercial licenses were linked to another email account.

Only the evaluation ones were on my account. Mystery solved. Thank you very much

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted 39m ago in Confluence

Calling all marketing teams who use Confluence - we want to hear from you!

Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...

7 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you