Where can I find Gliffy which is already installed?

Even Gliffy has been installed into my JIRA Sever successfully, I cannot see "Add Gliffy Diagram" in the More Action.

What am I missing?

 

Thanks.

 

image2015-7-22 15:58:49.png

 

image2015-7-22 15:57:36.png

3 answers

1 accepted

Accepted Answer
1 vote

Hi David,

Since the "Attach Files" and "Attach Screenshot" options are missing from the "More" menu dropdown in your screenshot, it's likely that this is an attachment permission issue. Gliffy diagrams live as attachments in JIRA issues, and thus create/delete attachment permissions are required in order to insert a diagram. Please double-check those permissions, and try again.

If you have any other questions, please don't hesitate to email us: support@gliffy.com.

Regards,
Mike
Gliffy Engineer

 

Hi Mike, Your advice was right exactly. I found what I miss.

Hi David,

We also have an article addressing this issue here: http://support.gliffy.com/entries/66693574-Why-is-Add-Gliffy-Diagram-missing-from-the-JIRA-Issue-More-menu-

If that does not resolve your issue, please email support@gliffy.com for further assistance.

Thanks,

Katy

Gliffy Support

support@gliffy.com

After change the permission of 'Attachment', I got what I want.

Thanks.

David

 

image2015-7-23 10:5:44.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

141 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you