Where can I find Gliffy which is already installed?

Even Gliffy has been installed into my JIRA Sever successfully, I cannot see "Add Gliffy Diagram" in the More Action.

What am I missing?




image2015-7-22 15:58:49.png


image2015-7-22 15:57:36.png

3 answers

1 accepted

Hi David,

Since the "Attach Files" and "Attach Screenshot" options are missing from the "More" menu dropdown in your screenshot, it's likely that this is an attachment permission issue. Gliffy diagrams live as attachments in JIRA issues, and thus create/delete attachment permissions are required in order to insert a diagram. Please double-check those permissions, and try again.

If you have any other questions, please don't hesitate to email us: support@gliffy.com.

Gliffy Engineer


Hi Mike, Your advice was right exactly. I found what I miss.

Hi David,

We also have an article addressing this issue here: http://support.gliffy.com/entries/66693574-Why-is-Add-Gliffy-Diagram-missing-from-the-JIRA-Issue-More-menu-

If that does not resolve your issue, please email support@gliffy.com for further assistance.



Gliffy Support


After change the permission of 'Attachment', I got what I want.




image2015-7-23 10:5:44.png

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