When an Agent responds to a ticket and includes an attachment, is that attached or linked to in the email response?

This question is in reference to Atlassian Documentation: Attaching files and screenshots to issues

 

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No it won't be attached in the email response but the email will contain the text that an attachment has been uploaded.

Okay, so follow up question, how does a user see the attachment?

Are they required to log in to JSD to see the attachment?

 

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