This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk notifications
When a customer raises a request via email, can Service Desk send the customer an email notification? If so, what needs to be done to configure that?
In my case, it is not. Advice on where to begin troubleshooting? I should clarify that other JIRA Service Desk notifications are successfully reaching the customer - e.g. when the same customer is added as a participant to an issue, they successfully receive an email notification.
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