When I use the Issue Statistics Gadget on my custom field called TEAM the total doesn't match the total when just displaying the query

I have a filter that pulls issues between to project and a Fix Version. JQL: project in (PFS, PFD) AND fixVersion = 12_09_CHARLIE ORDER BY
We have a custom field called TEAM where we have our different teams we assign issues to. On our dashboard we use the Issue Statistics gadget and the sort is set to natural. The total shown on the dashboard is 40. The total when just showing the filter is 65. However when I switch the sort to 'Total' it displays the correct total of 65. (now it shows more as people are adding issues to the fixversion.) The point is it should show the same between the filter and the Gadget but it is not.

We need to sort by team but need to show the correct total. How can we fix this?

2 answers

1 accepted

Accepted Answer
0 votes

I logged a helpdesk ticket with Atlassian and the Engineer was able to reproduce the issue and they have logged a bug.

https://jira.atlassian.com/browse/JRA-29539

Hopefully they fix it.

I am having same issue. can you please let me know how it got resolved.

It hasn't been resolved yet. We have just dealt with it until they get the bug fixed which is logged. Sorry about that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

120 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you